Placing an Order
Where does Connelly Billiards accept orders from?
At present, we ship to U.S. addresses only. We do however accept orders from any country in the world for delivery within the United States. How do I place an order?
You can place your order online, 24 hours a day, or call us directly at 1-972-595-5302 Monday through Friday from 8:30 a.m. to 5:00 p.m. (CST). How do I check on the status of an order?
You may check the status of your order by calling 1-972-595-5302, or by sending an email at firstname.lastname@example.org
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, and Discover credit cards and online gift certificates.
Please note: We do not accept credit cards issued from a bank outside of the United States. We also do not accept American Express Gift Cards, Visa Gift Cards, or MasterCard Gift Cards at this time.
E-mail Confirmation on Your Order
How will I know if my order is confirmed?
If you provided a valid email address during the Checkout process, you will receive an email after your order is placed. This email confirms that we have received your order and are processing your order. Keep this email for your records because it contains your order number and can be used for receipt purposes.
How to Cancel Your Order
How do I change or cancel an order once it is placed?
If you have submitted an order and wish to change or cancel it, contact customer service at 1-972-595-5302. You will receive a refund or credit after the product has been returned and processed. Refunds will be issued based on the original form of payment.
Shipping & Returns
Q: Where is my order shipped from?
A: All orders are shipped direct from our offices in Richland, Texas. Order confirmation will be sent to the email address you provided when you placed the order.
Q: What shipping and installation options are available?
A: Shipping and Installation are included at check out for orders shipped within the continental United States or Canada. Orders are shipped via ABF Freight.
Q: When is my order shipped?
A: All order are built to order and usually shipped within 4-5 weeks after we have confirmed the order and received final customer approval of stains.
Q: Can I ship an order to a P.O. Box?
A: We cannot ship to P.O. boxes.
Q: Can I ship an order to multiple addresses?
A: If you would like to send a shipment to more than one address, you will have to place separate online orders for each destination, or place your order by phone at 1.800.826.7856
Q: What is your Return Policy?
A: Since all our products are made to order, they cannot be returned.
Q: What if your product was not received as expected?
A: If you received a product in error (e.g. wrong color, wrong item, damaged, etc.) or if your table arrives and is not as indicated as approved (e.g. different color), contact us at email@example.com or call Customer Service at 1.800.826.7856.
How Your Order Is Secure
Q: When I order online is my credit card information secure?
A:Providing a safe and secure environment for your order information is our top priority. Valley Dynamo, LP
protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. SSL technology encrypts data allowing only Valley Dynamo, LP to decode your information and helps to create a secure environment for transactions on the internet. To further protect your security, we suggest you sign off your account and close your browser window after you have finished your visit, especially if you are using a computer shared by others. If you would prefer to place your order by phone, please call Customer Service 1.800.826.7856, Monday through Friday, 8:00 a.m. to 5:00 p.m. (CST). Back to top About Sales Tax
Do I have to pay sales tax?
Sales tax is calculated using the address of the closest authorized Connelly Billiards dealer.